Through this website, personal data necessary for the management and maintenance of some of our services are collected. We inform you that the owner of the website (Data Controller) complies with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Regulation (EU) 2016/679, General Data Protection Regulation (GDPR), and other current applicable regulations, ensuring the correct use and treatment of the user's personal data.

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In accordance with Article 13 of the GDPR and Article 11 of the LOPDGDD, this Privacy Policy applies to the processing of personal data carried out by La Pistachería, SL as the Data Controller, regarding data provided by users and/or customers (natural persons) as a result of requesting information or contracting services/products provided through this website.

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1. IDENTITY OF THE DATA CONTROLLER

• Data Controller: La Pistachería, SL

• Registered Office: Calle Santa Isabel, 5, 28012, Madrid

• Registry Data: Registered in the Mercantile Registry of Madrid, Volume 38821, Journal 113, Folio 60, Sheet M-690087

• Tax ID (CIF): B-88313077

• Phone: +34 915 280 102

• Email: info@lapistacheriamadrid.es

• Data Protection Officer (DPO): La Pistachería, SL

2. PURPOSES OF PROCESSING

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Your personal data will be used for the general purpose of managing and controlling the established commercial relationship, and specifically to:

• Manage full access and correct use of services and/or products.

• Communicate with users regarding incidents, requests, or inquiries made via contact forms, emails, or phone calls.

• Provide, update, maintain, and protect services and activities.

• Offer new services, special offers, or updates.

• Manage recruitment processes for employees and/or collaborators, where applicable.

• Service Communications: We may send emails or messages regarding technical issues or changes in services. These are mandatory as part of the service.

• Marketing Communications: With express and separate consent, we may contact you for surveys, feedback, or to notify you of promotions and developments. You may revoke this consent at any time through your account preferences or the link provided in the messages.

3. CONSERVATION PERIOD

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Data will be kept as long as the service relationship is maintained, without prejudice to the user's right to exercise their rights (access, rectification, erasure, etc.). Data for information requests will be kept indefinitely until erasure is requested.

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4. LAWFULNESS OF PROCESSING (LEGAL BASIS)

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La Pistachería, SL processes your data based on:

1. Consent of the data subject: Requested during registration or when sending inquiries. Providing this data is voluntary, but refusal may make it impossible to provide the requested service.

2. Legitimate interest: To maintain customer loyalty, improve services, manage claims, and offer products similar to those previously contracted.

5. RECIPIENTS AND INTERNATIONAL TRANSFERS

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La Pistachería, SL will not transfer data to third parties unless legally obliged or expressly authorized. International transfers will only occur if necessary for contract execution, by law, by express consent, or due to web hosting outside the EEA. In such cases, we ensure the importing country provides an adequate level of protection.

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6. RIGHTS OF THE DATA SUBJECT

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You may exercise the following rights by contacting us at the address provided in Section 1:

• Access: Know what data is being processed.

• Rectification: Correct inaccuracies.

• Erasure (Right to be forgotten): Request deletion when data is no longer necessary.

• Objection: Stop the processing of data (except for legitimate reasons or legal claims).

• Limitation of processing: Restrict how data is used in specific circumstances.

• Data Portability: Receive your data in a structured, machine-readable format.

• Not to be subject to automated decisions: Including profiling.

• Withdrawal of consent: At any time, without affecting the lawfulness of prior processing.

You must include your full name, ID number, and the specific right you wish to exercise. You also have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es).

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7. ADDITIONAL INFORMATION

• Minors: Use of this website is recommended for those over 18. Users under 14 require consent from parents or legal guardians.

• Social Media: Data provided through social media profiles will be treated according to the platform's policies and our specific terms where applicable.

• Data Retention (Law 25/2007): Certain traffic data from electronic communications will be retained as required by law for legitimate authorities.

• Security Measures: We have implemented the necessary technical and organizational measures to prevent loss, alteration, or unauthorized access to your data.