SHIPPING INFORMATION

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Where do you ship to?

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We ship to all of mainland Spain. Please note that shipping to the Canary Islands and Balearic Islands has a different cost than the standard rate. The shipping cost is determined by the weight of the order. We are working daily to expand our reach and bring our products to other addresses and countries.

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Is there free shipping?

 

Shipping is free for orders over 60€.

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Do you offer international shipping?

 

Through our website, we ship to any address in mainland Spain. If you would like us to send an order to another country, please contact our Customer Service team at info@lapistacheriamadrid.es so we can provide you with more information.

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Do you have a physical store?

 

Currently, we have a physical store in Madrid located on Calle Santa Isabel, inside the Antón Martín Market.

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What if there are no carriers available in my area?

 

We ship to any address in mainland Spain. If you are unable to complete your order's shipping process, please try placing the order from a different browser, using an incognito window, or from another device. If the problem persists, please contact our Customer Service team so we can assist you.

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Order Status

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When will I receive my order? Generally, delivery time for orders within Spain is 2 to 4 business days from the moment of purchase. Once your order is correctly received, it will be prepared within the next 1-2 business days. Once ready, it will be dispatched through our transport company, with an estimated transit time of 1 to 2 business days. You will receive an email notifying you of every change in your order status.

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However, if you placed your order during a sale or a high-volume campaign, your order may take up to a week to arrive.

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Was my order placed correctly?

 

Sometimes, order confirmation emails end up in the SPAM folder. If you haven't received a confirmation email in your inbox, please check your junk mail. The fastest way to verify if your order was placed correctly is through the "My Orders" section of your customer account.

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Why is my order taking longer than usual?

 

If you placed your order during a promotion or a new launch on the website, preparation times may be longer than usual due to the high volume of orders. Your purchase could take up to a week to arrive. We want to ensure your order is prepared perfectly, and we hope it’s worth the wait. If you didn't purchase during a promotion and your order status hasn't changed, please check your email. We may have contacted you regarding an issue with your order preparation. Please also check your SPAM folder. For further assistance regarding your order status, you can contact our Customer Service team.

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My order has been shipped but I haven't received it yet

 

Once an order leaves our facilities, the delivery time is 1 to 2 business days for mainland Spain and the Balearic Islands. You can track your order status using the tracking reference found in the "My Orders" section of your account or in the email sent by our transport company.

 

If there is any issue with your shipment, please contact our Customer Service team.

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My order is still "In Preparation"

 

During promotions or launches, preparation times may take 2 to 5 business days due to high demand. We want to make sure every order is handled with care.

 

If you haven't purchased during a sale and your order status remains unchanged, please check your email (including SPAM). We might have contacted you regarding a specific issue.

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DISCOUNTS AND PROMOTIONS

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My discount code isn't working

 

If you see the message "This discount cannot be combined" (Este descuento no es acumulable), it is because during sale periods, codes are not compatible with products that already have a discount applied.

 

If you are trying to use a code and the discount isn't being applied correctly, please contact our Customer Service team for help.

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ABOUT THE ORDER RECEIVED

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What should I do if a product is missing or I received the wrong item?

 

We carefully prepare every order to ensure it arrives correctly. However, if you notice a discrepancy between your package and the invoice, we sincerely apologize! Please contact our Customer Service team so we can resolve it as soon as possible.

 

You can find your invoice in the order confirmation email or in the "Orders" section of your user account.

 

To help us send the missing items quickly, please provide: Order reference and a photo of the products received.

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What should I do if a product was damaged during shipping?

 

We know our products are delicate; therefore, we protect them with great care and use sturdy packaging.

If your package suffered an accident during transit, we apologize!

 

Please contact our Customer Service team so we can resend the damaged items. To process the replacement quickly, please provide:

• Order reference.

• Photo of the damaged product(s).

• Photo of the packaging.

• Photo of the shipping label.

What should I do if I am not satisfied with the products I received?

 

We are sorry to hear you are not satisfied!

You may return products that are unopened and in their original condition.

Please contact our Customer Service team to request a return and receive instructions.

 

Once received, we will verify that the items are in perfect condition, complete, in their original packaging, and showing no signs of use.

 

If the inspection is satisfactory, we will refund the amount paid via the original payment method. Otherwise, we will contact you to send the items back to you.

 

Please note: Shipping costs are non-refundable.

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Where can I find inspiration for pistachio recipes?

 

On this page, you can find a wide variety of recipes created by our customers and collaborators. Most feature our 100% pistachio butter, sweet pistachio cream, or pistachio flour. From pistachio cheesecake to French toast (torrijas) filled with... pistachio! The limit is your imagination. We encourage you to take a look, and if you make one or create your own, don’t forget to share it on social media and tag us!